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Associates:

New Plymouth, Coastal and North Taranaki:
Mairi Wharehoka
                T:  06 759 1861     
               M:  027 442 6000
                E:  hcst@wharehoka.com

Hawera, Coastal, South and Central Taranaki:
Ella Borrows
                T:  06 278 4838     
               M:  027 479 4720
                E:  emb@xtra.co.nz

Phone calls, emails or texts welcome, we will call you back.  Or phone Raewyn on 0800 801 482 and she will call us with your details.

Associates of the Health Consumer Service aim to assist you in communicating your concerns to your health provider.  It is a complaint resolution service but is also a means to facilitate clear communication between consumer and provider.   It has the goals of improving services and allowing patients to express their opinions in a comfortable, non threatening manner without fear of retribution or involvement in complex legal cases or hearings.  Our Associates are trained professionals who endeavour to resolve your issues at the lowest possible level.

In the Taranaki District Mairi and Ella work together to give support and assistance for consumers who may have received service from any of the following providers:

                Medical                              
                Maternity                           
                Dental                                
                Home Help                         
                Rest Homes
                Surgical
                Chemist
                Counselling
                Mental Health
                Disability Support
                Community Health Services

Don’t worry alone about your situation – talk it over with someone who will listen and advise.  The service is free and confidential.

 Our aims are to:
        Help you personally, and
        Improve the quality of health services.
 
We will Listen
            Support
            Communicate
            Liaise
The Health Consumer Service is an independent trust contracted by the Midland District Health Boards.  We have trained associates available across the Central North Island.